We are continuing to receive reports of one-way audio across our network, including calls between mobile numbers. This suggests a wider, nationwide issue rather than one confined to our network. We are working closely with our transit provider and continuing to push for a resolution, and we will share further updates as soon as we have them.
Posted Sep 25, 2026 - 13:15 UTC
Update
We have received further reports today of one-way audio affecting a percentage of calls from the same carrier. We are continuing to push our partner for a resolution and will update this ticket as soon as we have more information.
Posted Sep 22, 2026 - 10:51 UTC
Monitoring
We can see the one-way audio issues has stopped occurring at around 12.50 today. We will continue to monitor until we receive official resolution from the transit provider, but systems indicate normal service has resumed.
We will keep you updated if anything changes.
Regards Callable Technical Team
Posted Sep 17, 2026 - 14:15 UTC
Investigating
We are currently investigating an issue affecting approximately 5–10% of calls, where audio from the transit side is not being received, resulting in one-way audio.
The issue is intermittent, occurring in clusters of calls before clearing for a period of time.
We have raised this with our carrier partner and are working closely with them to identify the root cause. We'll provide further updates as soon as we have more information. Thank you for your patience in the meantime.