Update - Callable Engineering Works notice:
We will be carrying out the second phase of our infrastructure upgrade at 01.00 tonight, early Tuesday morning.
We do not expect any disruption to services, however cluster resilience will be impacted during this time.
Estimated time for works: 2 hours.
Regards
Callable Technical Team
Aug 03, 2026 - 09:40 UTC
We will be carrying out the second phase of our infrastructure upgrade at 01.00 tonight, early Tuesday morning.
We do not expect any disruption to services, however cluster resilience will be impacted during this time.
Estimated time for works: 2 hours.
Regards
Callable Technical Team
Aug 03, 2026 - 09:40 UTC
Update - Service disruption update— Monday 20 July, approx. 012:42 - 02:02 BST.
Early on Monday morning, between 012:42 and 02:02 BST, some customers experienced disruption to call routing, recording and portal services following an infrastructure issue within our cloud environment. Our team identified and resolved the issue, and all services were fully restored around 02:02 BST, we have been monitoring since with no further issues.
We will be carrying out additional work to upgrade infrastructure in the early hours of the 22/07 between 01.00 and 03.00 BST as part of our ongoing commitment to service continuity safeguards. We must advise minor disruption could occur; however we are not expecting traffic to be affected during this time.
We apologise for the inconvenience caused in the early hours of Monday morning.
Sincerely: Callable Engineering Team.
Jul 21, 2026 - 13:31 UTC
Early on Monday morning, between 012:42 and 02:02 BST, some customers experienced disruption to call routing, recording and portal services following an infrastructure issue within our cloud environment. Our team identified and resolved the issue, and all services were fully restored around 02:02 BST, we have been monitoring since with no further issues.
We will be carrying out additional work to upgrade infrastructure in the early hours of the 22/07 between 01.00 and 03.00 BST as part of our ongoing commitment to service continuity safeguards. We must advise minor disruption could occur; however we are not expecting traffic to be affected during this time.
We apologise for the inconvenience caused in the early hours of Monday morning.
Sincerely: Callable Engineering Team.
Jul 21, 2026 - 13:31 UTC
Monitoring - Services are back online, we continue to monitor the network and we will advise when we move to a resolved status.
Jul 20, 2026 - 01:44 UTC
Jul 20, 2026 - 01:44 UTC
Update - Investigation is still ongoing, currently affecting around 30% of the network.
Jul 20, 2026 - 00:49 UTC
Jul 20, 2026 - 00:49 UTC
Investigating - We are currently investigating calls not connecting. Update in 15 minutes
Jul 20, 2026 - 00:25 UTC
Jul 20, 2026 - 00:25 UTC
Callable Management Portal
Operational
Callable API
Operational
Callable Voice Server EU
Under Maintenance
Callable Voice Server UK
Operational
Callable Voice Server US East
Operational
Callable Email Service
Operational
3rd Party Applications
Operational
Callable Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.